Unable to make calls from Portugal

[garyruss]

I am aware a number of EE users in portugal have had an issue making calls after the power outage 5 days ago. My wife and I still cannot make calls (including WiFi calls)

How do we fix?

[RFieldhouse]

On 29April there was countrywide outage of power in Spain and Portugal which also affected mobile phone networks etc. I am in Portugal and have not been able to make voice calls since. I have rebooted my phone many times, turned off automatic network selection and my Roaming is enabled. I can’t call customer services as I can’t make calls 

[XRaySpeX]

@RFieldhouse : It is well publicised in the News that there is a major power supply issue in the Iberian peninsula. This will obviously affect the local mobile networks. There is nowt EE can do to help there. Contact your local council (conselho) & find out what they are doing about it.

[RFieldhouse]

People on other mobile networks are not having a problem.
Sent from my iPhone

[RDani1985]

Hi,

I am on an EE contract and live in Portugal. Since the power outage I have been unable to make calls. On attempt, the calls keep dropping. I am fully aware WhatsApp calls are still going through but I want to call landlines.

I have tried removing sim card, turning phone off and on. Selecting a home network in Portugal. Nothing seems to be working.

Does anyone have any other suggestions? 

Thanks in advance 🙂

[Chris_B]

@RDani1985  There could still be network issues. What’s app uses data so will work if you’re connected to WiFi. 

[XRaySpeX]

@RDani1985 : It is well publicised in the News that there is a major intermittent power supply issue in the Iberian peninsula. This will obviously affect the local mobile networks & landlines. There is nowt EE can do to help there. Contact your local council (conselho) & find out what they are doing about it.

[bristolian]

Any use of WhatsApp, Facebook, Sky Sports, BBC News or any other internet-app proves a working internet connection.

[RDani1985]

Thank you!

Sorry, I should have been clear with my message. It's normal calls that I can't make, Internet and WiFi calls are fine on WhatsApp.

[RDani1985]

Thank you!

Sorry i should have been clear, I just mean normal calls not WiFi/internet and data calls.