Unable to contact voicemail or EE

[Richard_S1]

I am currently in Vietnam and have paid for roaming so I can keep up with work calls. I have received messages and calls but have been unable to dial the voicemail number. I have been through the less than helpful AI which then says ring EE. I am now unable to ring EE either, so am stuck using this forum to request help. I have tried different mobile networks, clearing caches, etc etc. Nothing seems to work. Please help.

[Ali_A]

@Richard_S1 

Please try a test call to any other UK number. 

In the mean time, you may be able to access your answer phone messages using a different phone, if needed. 
Have a look at Check and use mobile voicemail | EE page for steps how to do this. 

Ali 

[Richard_S1]

Can't do that as I don't know if I have a pin set up. And can't resolve that issue as I can't ring EE and the message function only goes to an A I who says ring EE. Catch 22 nightmareSent from my Galaxy

[Ali_A]

Hi @Richard_S1 

I recommend giving Customer Service a call from a different phone, using the number found on our Contact us from abroad page, where a guide will be able to check your account settings and go through a diagnostics with you. 


Ali 

[Richard_S1]

Have moved country to Cambodia and can now pick up voicemail. Don't know what the problem was in Vietnam, but suggest EE look into it. Not great when you pay for roaming!Sent from my Galaxy

[Ali_A]

Thanks for keeping us updated @Richard_S1 

Glad you're able to pick up your voicemail now. 

Ali