Unable to contact EE -- no service in Japan

[jhx46]

How do I contact EE about connectivity in Japan?

My phone has detected NTT Docomo, but also states "No Service", the making it impossible to contact EE. Messaging 150 works, but feeling doesn't.

Could it be that EE has checked my international roaming? Any ideas as to how I could contact EE?

It's bloody annoying (1) having a date eSIM that didn't work, and (2) WiFi hotspot hopping.

Cheers, Jonathan 

[XRaySpeX]

@jhx46 : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.