Travel pass question - recently visited USA

[farrellcsun]

Hi All, I recently visited California and as expected, once I landed and the iPhone found the local T-Mobile network I received the message "Welcome to the USA.  To access your UK plan allowances you can choose either £5 24-hour or £25 7-day Zone 1 pass...visit http://add-on.ee.co.uk to choose..."  OK so far so good...I clicked on the link at the airport but browser could NOT connect to server because obviously I have no data yet.  The browser kept saying "could not connect, you have no internet connection".  Luckily, I was able to connect to free airport WiFi and purchased the travel pass.  Question: since we are not able to purchase the travel pass until we land...how are we suppose to purchase it if per chance we had no access to free public WiFi?? 

I looked at my account and by default had zero spend cap...is that the cause?  I updated it to £20 spend cap for next trip but obviously it should not cost me extra to buy a data pass in America?  Anyone have similar experience??  thanks

[Katie_B]

Hi @farrellcsun. 

Thanks for providing the screen record and the error you receive. 

Just to confirm you got the same error when connected to a WiFi?

The link should definitely work without a data connection. 

I'm going to pop you over a private message so we can get this investigated. 

Katie

[Katie_B]

Thank you so much @farrellcsun. 

The team will get this looked into. 

Katie

[farrellcsun]

Yes, I got the same browser error whether on Wifi or Mobile Data when I was at the Arizona airport.  This occured 24 July 2025.  As mentioned, I was able to connect to free airport Wifi and used the EE app to purchase the travel pass.  From other found threads on the support forum here, It appears it may be an issue with that link whilst in America (e.g. https://community.ee.co.uk/t5/Roaming/USA-data/td-p/1520314)

I messaged you my name and number.  thanks for the DM.  I'm on an iPhone 14 Pro Max running latest iOS 18.5

[Matt_124]

Just a question that popped into my head on this, would you have had a VPN or iCloud Private Relay enabled when you tried to access the link?

[farrellcsun]

Sorry no I did not have either of those options turned on   (Nor have ever used them) thanks