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Suddenly Lost Local Connection in Caribbean

carlstarus
Investigator
Investigator

I have been in the Caribbean for the last 14 months on assignment. Curacao to be exact. I was always able to receive SMS text messages while here. Now suddenly I can't connect to any of the local networks anymore. This is a major hassle, because now I can't get the verification codes from my bank anymore to log in. I can still see the local networks here, but can't connect to them. Does anyone have an idea what could be wrong? Any suggestion might be helpful.
Cheers,

Carl

15 REPLIES 15

You sure you are on a contract? Are you billed monthly for your fees or do you top-up your credit from time-to-time?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Of course I'm sure. I pay my bill every month. I have never ever cancelled my contract with Orange and then it rolled over to EE and I kept it. I was grandfathered in to a nice contract and I don't want to lose it. I get my bill every single month. I just paid mine 3 days early this month on top of that.


@carlstarus wrote:

I have actually turned off the roaming feature when I got here last year in June. The costs were way too high as this is outside the EU. All I needed was the ability to get SMS Text messages so I could log into my Halifax account and pay bills. I didn't even use it to make calls, just receive SMS messages.


Adding to the previous comments, to make/receive calls or send/receive text messages abroad requires a network connection which means roaming. You may have disable data roaming on your device (there is no option to do so for voice roaming or text roaming), but the roaming facility will remain active on your account.

If you remain on pay-monthly, have roamed previously but now cannot connect to any local network, there is usually a network-specific reason why you can't connect. This may need a faults investigation to be raised via CS.

carlstarus
Investigator
Investigator

I had roaming enabled in UK and that didn't help either.


@carlstarus wrote:

I had roaming enabled in UK and that didn't help either.


Roaming is the account-level which enables access to foreign networks.

Rach_H
EE Community Support Team

Hi @carlstarus,

I hope you're having an amazing time in the Carribbean!

Have you been back to the UK at all since you started your time there, or have you been there for 14 months consistently?

Rach