Rouming

[Hyqi376]

SIM card does not work in Ukraine, SMS messages and calls do not come

[Chris_B]

@Hyqi376  are you on contract or PAYG  if on contract did you enable roaming by texting and roaming to 150 before you left the UK ?  if on PAYG did you use that sim in the UK first ?  Does the device show it’s connected to a network? 

[XRaySpeX · Accepted solution]

@Hyqi376 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.