Romming issue

[Jacqui1967]

I have roaming as an inclusive add on in my mobile package. But I am now I  the usa and when I try to make a call it says I am not connected to a network. So I am unable to make calls or send texts.

[XRaySpeX]

@Jacqui1967 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Jacqui1967]

Hi thank you for responding. I didn't activate the roaming before I left for USA as I didn't realise I had to. The problem is I can't call CS or text them to get them to activate roaming and I don't have Skype. So I dont know how I can contact them.

[bristolian]

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.