Rom

[Alredaawadh]

Hi, my EE line was suspended due to non-payment and has now been reactivated.

However, I am currently in Egypt and my phone shows “Emergency calls only”.

I have used this SIM in Egypt before, so roaming should work.

Please refresh my network and make sure that international roaming is fully activated on my account.

This issue happened before and was resolved from your side.

Thank you.

[XRaySpeX]

@Alredaawadh : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi. 

[Chris_B]

@Alredaawadh  you’re trying to have your SIM reinstated whilst on a roaming network this could take awhile as it has to filter through the EE network then to all roaming networks worldwide to find your sim to reinstate it.