Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[Matt_124]

@_MrR_ @ukms 

It appears the T&Cs have been updated to reflect the change as of the 5th March 2025.

https://ee.co.uk/content/dam/help/terms-and-conditions/mobile/pay-monthly/phone-plans/ee-simo-plan-t... 

See page 3 under Roaming:

"From 5th March 2025 roaming in EE's EU Zone and Rest of World Zone 1 is included in Full Works plans and allows you to access your standard plan allowances in in 47 European destinations (as above) and Albania, Algeria, Australia, Bangladesh, Bosnia and Herzegovina, Canada, China, Dominican Republic, Faroe Islands, Fiji, Indonesia, Israel, Kuwait, Malaysia, Mexico, Moldova, Montenegro, New Zealand, Oman, Peru, Puerto Rico, Qatar, Serbia, Seychelles, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, United States, Vietnam. Remember, data fair use policy outside UK of 50GB applies. See ee.co.uk/terms for countries and details. Allowances last until next bill or until used up, whichever comes first. Allowances don't roll over. Our stable links policy applies, as set out in the Plan Terms. Once you have used up the allowance, or hit your 50GB fair use amount, standard rates apply as set out in the Non-Standard Price Guide."

[bdg051]

Noticed this before as well! Seems EE are quietly bringing in the new Zone 1 Roaming for Free for full works customers. Nice to see them finally coming up to date with their roaming on higher end plans. Customer service agent said to me before that it will take another 2 weeks for website / app to be updated to reflect these changes!

[JBean0812]

I had my bill today, and ROW1 comes under inclusive minutes texts and data. 

I joined Jan25. Would have included a screenshot but the app is undergoing maintenance 

[DukeofUrl]

I'm in Singapore at the moment and I got a welcome text saying “thanks to your roaming pass you can use your UK plan allowances “

I can confirm that it works, I'm using my data for Facetime and general browsing. I’m on the Full Works plan for iPhone. 

[Peter_W]

Hey @DukeofUrl, thanks for the update 😊

I hope you have a great time out in Singapore too!

Peter

[Damienw1]

As of Today looks like the roaming tool in the app has been updated to include the Row in full works plans.

Turkey and others now come up as roam like home at no extra cost 

[chistery]

My new bill has updated too

April:

March:

[chunkywelsh]

Hi, like most people here I'm really confused, I've tried to read through the replies but I'm even more confused now than before, so thought I would ask you directly!

I, like most others received the notification that I'm being moved to the (completely worthless to me) EU roaming plan and losing my US roaming capability (which I use a fair bit and the reason I took out a 2 year plan less than 12 months ago!).

When I login to my account now however I see in my 'Inclusive Extra' page the 'Roaming Pass ROW' option:

This states the following:
Use your minutes, texts and data allowance in eligible countries in the ROW1 zone.
With the option to 'See More', and when I click on this I get the following message:

Which to me suggests this inclusive extra (once I can select it from next month) will allow me to travel to places like Malaysia, Thailand, Vietnam etc and it won't cost me any extra?  Is that right?  Or is this yet another incredibly misleading message where the caveat *Subject to buying the relevant travel roaming pass* has been excluded?

Your advice would be very much appreciated!

[Matt_124]

That is correct, it is a hugely expanded list of countries compared to those that were available under the now removed Roam Abroad Pass, and when selected as an Inclusive Extra you can roam in those Zone 1 countries at no additional cost. Essentially getting 28 more ROW Destinations compared to before.

You can see the countries included in the Zones here: ee.co.uk/roamingrefresh 

[chunkywelsh]

Hi Matt_124,

Thanks for the reply, but the link you provided tells me I need to buy a roaming pass 

My question was:
Which to me suggests this inclusive extra (once I can select it from next month) will allow me to travel to places like Malaysia, Thailand, Vietnam etc and it won't cost me any extra?  Is that right?  Or is this yet another incredibly misleading message where the caveat *Subject to buying the relevant travel roaming pass* has been excluded?