02-11-2024 11:39 AM
I went to Canada yesterday, my phone shows "SOS" only for my EE SIM. I didn't buy any roaming package before I left. I only need to receive calls and text in Canada, what should I do now?
02-11-2024 11:46 AM
Hi @Hamarch
You'll need to activate roaming on your account first.
Use Skype over wifi and use the number in my signature to speak to EE CS.
Thanks
02-11-2024 01:44 PM
Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.
Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.