Roaming pass

[Snuffbeastly]

I purchased a roaming pass and n uk and am now in Canada. Do I need to turn data roaming in settings on? 

[Northerner]

Hi @Snuffbeastly 

If you did not activate roaming then you'll need to activate this with EE. Use Skype and the number in my signature to call them. 

Thanks 

[bristolian]

Data roaming in your phone settings enables the use of mobile data whilst roaming. If you have a local network connection and can't use mobile data, then this is likely a cause. On the other hand.....

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[XRaySpeX]

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Snuffbeastly]

Thanks everyone for help. Deleted and reinstalled app and it’s all up and running now. 

[XRaySpeX]

Don't see how the app can affect your ability to roam in Canada.

[Katie_B]

Thanks for coming back to let us know @Snuffbeastly. 

Katie