Roaming pass australia

[Mattymoo11]

We landed in Australia 6 hours ago and have still not received our welcome text that allows us to buy a roaming pass.

how do we get one? Our daughter got hers quickly and my other daughter about an hr later but both my wife and I still don’t have anything so have no data!!!

please help 

[XRaySpeX]

Did you enable roaming on your account by texting ROAMING to 150 before you left UK? If not, you'll need to call CS to get done. Use the Freephone no. in my signature using Skype over WiFi. It should be free. 

[Mattymoo11]

I don’t think that’s the problem as we weee in Singapore on route to Australia and it worked there. But now 12 hrs on from arriving and still no welcome text. Thanks for reply and will try number but I think they are only answering in Uk working hrs which is a bit of an issue with the time difference here 

[XRaySpeX]

Probably not then. 

[chistery]

If roaming has worked before, try and perform a manual network search, and maybe pick the same network that your family are on, as you know that should work?

[bristolian]

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@Mattymoo11 wrote:

We landed in Australia 6 hours ago and have still not received our welcome text that allows us to buy a roaming pass.

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Does your phone show a connection to any Australian networks? You need mobile network coverage to make/receive calls, send/receive texts or use mobile data.

As others have mentioned, given that roaming has worked outside the EU previously - try a manual network search to connect to local coverage that way. And revert to automatic selection once you've done that.