21-09-2024
02:42 PM
- last edited on
21-09-2024
10:46 PM
by
MikeT
Currently in Cork Southern Ireland and a UK EE monthly payment and I cannot get network use, not able to use internet.
Solved! See the answer below or view the solution in context.
21-09-2024 10:01 PM - edited 21-09-2024 10:01 PM
@Walt65 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.
Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
21-09-2024 10:01 PM - edited 21-09-2024 10:01 PM
@Walt65 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.
Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.