Roaming in us unable to make any calls.... says I'm not connected to a network.

maxandmistyluv · ‎31-08-2023

I don't know if it's cause I got a new phone but I can't make any calls, says no network.. how can I fix this? My account is current and I have a roaming pass, so why is it I have no network?

XRaySpeX · ‎15-05-2025

Skype is dead from this month! Long live MS Teams so says MS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎15-05-2025

This thread has gone on for 1.5 years. How long have you been continually in US? Perhaps you've fallen foul of EE's Stable Link policy whereby you cannot spend more then 2 months roaming in any 4 month period. EE roaming benefits are intended for UK residents who make short trips abroad occasionally.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎15-05-2025

A valid point is made regarding Stable Links, but the policy does state contact will be made prior to any action being taken.

XRaySpeX · ‎15-05-2025

But contact cannot be made when you are not receiving calls or texts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

maxandmistyluv · ‎15-05-2025

I am receiving texts. Also as of April 20th, EE forced me to get a new contract since they dropped the old roaming. It is ever since then, April 20th that I've had this problem. And prior to Skype going bye bye, I was calling to inform of this issue.

Now I'm completely SOL and haven't received ANYTHING from EE stating I've run afoul... but the issue continues and now they're charging me £48 a month!!!!!

maxandmistyluv · ‎15-05-2025

Plus I will add, it looks like I am not alone. I am seeing customers roaming all over, Australia, Europe... are having the EXACT SAME PROBLEM

maxandmistyluv · ‎15-05-2025

Read my recent post.. not going on for 1.5 years, only the last month!

Christopher_G · ‎15-05-2025

Hi @maxandmistyluv

I've sent you a private message to try and get you some help with this. Could you take a look at your community inbox and get back to me please?

Thanks

Chris

maxandmistyluv · ‎15-05-2025

I did reply.

I have been complaining about this for almost a month now. Ever since you changed your roaming.

I will repeat,

It is not my phone I have done everything on my end I have reset the network I have restarted my phone I have changed the mobile carriers I have done all of that many many times over