The EE Community

New phone

I phoned 150 and ordered a new monthly pay phone yesterday and they told me it was coming today, I haven’t received the phone today and I haven’t received a confirmation email or text, no tracking number or order nothing. I would like to know where m...

eSim switchover has deleted my SIM phone number and I can't connect to get code

Hi, I was sent a text from EE to say switch to ESIM from my inserted SIM for better 5G experience. I went through the motions of transferring my SIM to ESIM but it has closed down my existing SIM with phone number. Now I am only able to use my phone ...

EE Pension

Hi, I’ve just contacted Scottish Widows and they’ve advised the EE pension funds had been transferred  into Legal and General a couple months ago! I’ve received no communication or even received a welcome pack so how do we go about accessing our pens...

Interview

I tried to book my phone interview with nat ******  and as I booked it I also accidentally cancelled. What should I do. I've tried to find a way to contact nat but I can't find one [Mod Edit: Removed employee surname]

Help please Wi-Fi smart hub pro

I have PS5 Pro and no matter what I do my ping to the router is low , really low , says 5ms after “optimising ping” via EE App in the “enhance wifi” option. However when I’m playing Fortnite and I have geo filtering on just to use the same servers in...

Now TV

I have switched from BT where everything was great. I  can access Sky Chanel’s but not Now TV. Now TV doesn’t recognise my email. I’ve contacted the EE technician but they can’t do anything and told me to contact Now. Now said it wasn’t their problem...

How do I add Business Daily Passport to a number using the website?

App not showing devices

I have recently moved from Bt for broadband and sky for mobile. tried to link devices to app and it says that they are already linked. when I try and access anything the app says there is nothing linked with this account. i was told I would have a ne...