Roaming in India

[ashishrsingh]

Hello,

I have been trying to use 7 days Roaming data pass in India for my both Monthly pay SIMs on my account. But I am not able to buy this add- on and old travel pass add-on is activated. Also automatic network selection connecting to VI network which is not working - both data or mobile service. A manual selection of network to Airtel does work.. Any help pls adding 7 days Roaming pass pls?

[Christopher_G]

Hi @ashishrsingh 

Welcome to the community.

When you arrived in India, did you receive a 'welcome' message with a link to purchase an add-on? Is should be the one I linked below. If you're not able to add through that, can you let me know what error message you get, if you get one?

Add-on status checker >

Chris

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[ashishrsingh]

Hi,
I have been using this roaming services ( travel pass) for few years now. This time I wanted to use 7 days pass which is new offering from EE. I didn’t send ROAMING text to 150 before leaving UK.. however the welcome text I received isn’t opening. If I send ROAM to 150 now, it further ask GOING TO details etc. after providing all details.. still I am required to wait for a text. Nothing really happens there.. after 36 hours.. not sure how to go about it

[Lesley_W]

Thanks for the extra information @ashishrsingh 

Did you try that link that @Christopher_G posted above?

Lesley

[ashishrsingh]

Hi Chris,

I am afraid the link isnt working for me.  HTTP Status 400 – Bad Request from laptop, but on my mobile I could the daily data allowance for Travel Data Pass.

The welcome link I received doesn't allow me a way to by 7 day pass.

[ashishrsingh]

Hi Lesley,

The link provided by Chris is only provide me current status of my Daily allowance of Travel Data Pass.

[Lesley_W]

Thanks for checking that @ashishrsingh 

Is the current Travel Data Pass working and allowing the use of data off WiFi? 

Lesley

[ashishrsingh]

Hi Lesley,

yes it does.

Ash

[Lesley_W]

Thanks @ashishrsingh 

It may be the fact that you have an active add-on preventing the option of seeing the new ones. However, as you are already abroad, removing your current add-on is not guaranteed to refresh your roaming options and may leave you without an add-on at all. If your current option is working, I'd recommend sticking with that. 

Lesley