Roaming in Canada

[peager]

I am in Canada and want to text home (the UK). I am able to receive texts but I am not able to send, call out or receive calls. I have Credit in my account, 20, enough to cover the services. Roaming is switched on, wifi calls off. Any reason it's not working? 

[peager]

I had been on a contract for about 4 years 

[XRaySpeX]

You talk about having £20 credit & of topping-up. That's not a contract but PAYG.

We need an exact timeline from you.

[peager]

I said I HAD, aka, Prior to switching to PAYG I was on various contracts. As soon as I ended the contract I switched to PAYG and topped up. 

[XRaySpeX]

When was the switch? When did you leave UK?

[peager]

My last payment was in June, I left May. 

[XRaySpeX · Accepted solution]

I believe my 1st answer to you applies, namely you never used that SIM as PAYG in UK.

From what you have told us I think your timeline went as follows:

1. May: You cancelled the contract with 30 days notice & requested it be moved to PAYG.
2. May later: You left UK. You were still on contract.
3. June: Notice expired, contract cancelled & SIM was moved to PAYG,. You paid final bill.
4. But you were now abroad. Now you were not in a position to make calls/texts in UK. Therefore as a PAYG SIM it wasn't enabled for roaming abroad.

[XRaySpeX]

Furthermore as 6 month has since passed w/out it being used  it has now entered my 2nd scenario of hibernation. Any top-ups will not resurrect it.