Roaming in Canada

peager · ‎08-01-2025

I am in Canada and want to text home (the UK). I am able to receive texts but I am not able to send, call out or receive calls. I have Credit in my account, 20, enough to cover the services. Roaming is switched on, wifi calls off. Any reason it's not working?

XRaySpeX · ‎09-01-2025

I believe my 1st answer to you applies, namely you never used that SIM as PAYG in UK.

From what you have told us I think your timeline went as follows:

May: You cancelled the contract with 30 days notice & requested it be moved to PAYG.
May later: You left UK. You were still on contract.
June: Notice expired, contract cancelled & SIM was moved to PAYG,. You paid final bill.
But you were now abroad. Now you were not in a position to make calls/texts in UK. Therefore as a PAYG SIM it wasn't enabled for roaming abroad.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎08-01-2025

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎08-01-2025

@peager Are you putting 44 or +44 instead of the 0 at the start of the number? Thats if you’re trying to call/text UK numbers.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

peager · ‎08-01-2025

Yes I have had this SIM number for over 15 years.

peager · ‎08-01-2025

Yes, and it still doesn't reason why people can't call me.

XRaySpeX · ‎08-01-2025

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

peager · ‎08-01-2025

I topped up in August. I got a text today with a notification about needing to do a chargeable action. However I can't make a chargeable call or text as it won't let me. Today I toped up again, bought a pack from my credit for texts today and it still won't let me text? It also won't let me even call or text EE, yet I can get messages from them.

bristolian · ‎08-01-2025

Are the symptoms identical across all available local networks? Use manual network selection to check.

peager · ‎08-01-2025

Yes, I have tried switching networks.

XRaySpeX · ‎09-01-2025

How long prior to Aug. did you make a chargeable action? If it had already gone into hibernation then topping-up would be too late.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP