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Roaming has been removed & I didn’t ask for this

ACBR
Visitor

‎06-06-2025 08:37 AM

I’m in process of an upgrade & currently have roaming included but it’s being removed why ?

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎06-06-2025 09:22 AM

@ACBR  Because it’s not included in that new tariff.  You can still roaming but you’ll pay a fee to roam.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Ritu_D
EE Community Support Team

‎06-06-2025 11:38 AM

Hi @ACBR 

Welcome to the community.

As Chris mentioned above the new tariff may not have roaming included. EE do offer plans which have roaming included as an added extra. If you travel frequently it may be worth looking at a plan that has that as an inclusive extra. 

Thanks 

Ritu 

XRaySpeX
EE Community Star
EE Community Star

‎06-06-2025 01:42 PM

What's the names of the plans you've upgraded from/to?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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