Hi
One of my colleagues on our business account went away to Morocco. While he was there with a family member, he experienced no signal, so only used his phone in the hotel, when he was connected to their wifi. They were in different parts of the hotel, so would message each other when meeting up etc.
Most of the time when messaging the family member he used WhatsApp, but also used texts, assuming it would be going through the wifi also. We have now received a bill for over £76 for these texts he sent to the family member, despite them being in the same hotel . Can this be right? Is there anything that can be done to sort this out, please?
