Roaming Price Hikes

[alcheyne]

I am lucky enough to travel frequently from UK to Australia to visit family, roughly once every two years.

Last trip in early 2023, I took out, as normal the ROAM ABROAD pass at £10 per month.

Based on the new changes, it now costs £25 PER WEEK for the same thing. I cannot believe that there is little to no noise on these forums about this outrageous hike in prices.

Anyone from EE willing to comment and justify this?

Just to rub salt into the wound, my children, who have £10 pay monthly accounts get to use their phones for FREE. That includes calls and data.

[deeg56]

Am I missing something here? Have EE recently changed their roaming price back from £25/WEEK for EE customers visiting Australia, (previously £25/month)? 

Otherwise where's "the balance" between EE's £100/28 days v local sim @£14/28days for all local and UK calls and 50Gb data?

[Katie_B]

Hi @deeg56. 

The latest passes for roaming in Australia if you do not have roaming included in your plan is £5 for 24 hours OR £25 for seven days. 

Please visit our Roaming Tool for all information on roaming in Australia. 

Katie

[Mintus]

"will be leaving them at the earliest opportunity"

This is literally their business model right now, crap on the customer and lock them in to long term contracts with harassing phone calls, which their own network brands as "spam"

I don't think they want to exist in 10 years, it feels very golden parachute. I'm in the same boat, ticking the days until the contract expires, on which I'll never come back no matter how good their deals are or their network is.

The amount they charge and the way they work is not forward thinking. I'm watching their sneaky yearly price rises, I'm locked into their expensive contract with low data, and I'm forced to pay 25 quid in order to roam abroad. 

A single phone call with an add on to get in touch with the Irish consulate added ten pounds to my mobile bill. 

Nothing good to mention, and to stay on topic "yes it is that expensive, no they won't change it"

[ee_user14]

---

@Mintus wrote:

This is literally their business model right now, crap on the customer and lock them in to long term contracts with harassing phone calls, which their own network brands as "spam"

---

I've never received an outbound "spam" call from EE, but my marketing permissions are set to off. Perhaps you need to do the same.

---

@Mintus wrote:

I'm in the same boat, ticking the days until the contract expires, on which I'll never come back no matter how good their deals are or their network is.

---

If your requirements are specifically around roaming without recourse to UK service, then you need to make your network choices accordingly. Otherwise this sounds awfully like being prepared to cut off your nose to spite your face.

Ultimately it's a free market and we're all free to choose the best network for our personal needs, all factors considered.

---

@Mintus wrote:

I'm forced to pay 25 quid in order to roam abroad. 

---

£25 is the cost of an add-on, not of roaming itself.

[bristolian]

---

@Mintus wrote:

A single phone call with an add on to get in touch with the Irish consulate added ten pounds to my mobile bill. 

---

How long was this call, and where were you at the time? Which add-on were you using?