Roaming All Rounder (pre Aug 24)

allyhyne · ‎14-04-2025

Today I have received the following test message from EE:

Hi from EE. Weve recently made some changes to our Roaming Inclusive Extras. You can select either EU roaming or our new Zone 1 option which covers 33 popular destinations. For now we'll apply the EU option as your inclsuive extra and send you a text to confirm when this change happens. Head to the EE app or text PICK to 150 to switch inclusive extras.

So am I to assume my current roam abroad pass that gives me inclusive data and minutes in USA etc and the EU is no longer in force and that I have to select between EU and Zone 1 every 30 days. I took this account out because I often travel between both EU and Zone 1 in the same month.

No one I have spoken to is addressing my concerns clearly so I have absolutely no idea where I stand.

My package was purchased 9/5/23 all rnd sim 125gb and i have never changed it.

Can someone advise as i will need to move providers asap as i have multiple trips coming up.

XRaySpeX · ‎14-04-2025

Only you can decide whether you need to switch providers. That EE text spells out what your current situation with EE is.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Northerner · ‎14-04-2025

Hi @allyhyne

You can always upgrade your plan to one which includes these benefits. EE has some good SIM only plans.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Streetworker01 · ‎14-04-2025

I’ve received the same message and it’s left me completely confused. I’m about to travel to the States, but when I tried to follow the instructions on the text, I didn’t get anywhere. I’ll drop into my local EE store tomorrow to see if they can wade through it. If not, I’ll have to resort to an e-sim. It’s most annoying.

comeocome · ‎15-04-2025

Yes I agree that Ee Needs to do a better job in communication in this roll out. I don’t understand why they have to split EU and Zone 1 coverage, if customers have access to both, then why have to choose? Even if they have to choose, why can’t they switch in app on their own? Easier, less admin to call Ee Every time either. Guess people who go to the US/ Zone 1 countries do some times go to EU within the same month too.