Roam further cuts off incoming calls every 5 minutes

[ImmortalSoFar]

I have an unlimited monthly plan and paid £25 for the roam further package so that I could receive calls while in the US. This should allow me to use my UK minutes in the US. However, when receiving incoming calls (from a number where I cannot return them), the call cuts off every five minutes with a British, female voice saying the call cannot be connected. Looking at the logs, the calls range from 5 minutes 1 second to 5 minutes 6 seconds so there seems to be an intentional disconnection.

My contact's calls are uninterrupted when we talk within the UK and when he calls other numbers. I cannot find any reference to a five minute limit in your documentation or TOS.

[Katie_B]

Thanks for coming back to the community and letting us know @ImmortalSoFar. 

Katie

[IrishRadOnc]

Exact same thing happens to me when roaming with EE on Eir network in Ireland. Call cut offs are between 5 mins 1 secs and 5 mins 6 secs. Also get the British female voice message. 

[IrishRadOnc]

If the exact same thing is happening with EE in a different country on a different network, must be an EE thing? 

[Leanne_T]

Hi there @IrishRadOnc 

Thanks for coming to the community. 

Does the same happen if you manually connect to a different network? 

If so, is this happening with more than one number? 

Leanne 🙂

[ImmortalSoFar]

Try switching networks and see if that helps - I didn't have the problem once with the new provider. The voice message seems to be EE detecting that the call has been blocked and I'm guessing that the 5 minute cutoff is some policy of one of the multinational service providers to drop the call after 5 minutes.

I can't remember the exact menu options to manually select which network to use but I could look them up if you have difficulties.