Roam Abroad for a trip to Canada

[GmanD]

Hi Leanne,

I am also in the same situation. I added Roam Abroad for a trip to Canada, but I’m here now and can’t connect to a local mobile provider. I just see SOS where there should be a signal strength. My wife’s phone is ok with Sky Mobile. How can I resolve, when I can’t call EE? Thanks

[bristolian]

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@GmanD wrote:

I am also in the same situation. I added Roam Abroad for a trip to Canada, but I’m here now and can’t connect to a local mobile provider.

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Your post has been moved to a new thread.

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[XRaySpeX · Accepted solution]

@GmanD : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[GmanD]

So I rang Customer services on my wife’s phone and they identified the roam pass I added before leaving, was incorrectly set to EU not Canada. Thankfully they were able to remove the incorrect pass and add the correct one in minutes. 

[Leanne_T]

Thanks for coming back and letting us know @GmanD 

Hope you have an amazing time in Canada 🙂

Leanne.

[Westcoastgirl]

Thanks to Hotel Wifi I found this thread, thanks to Patrick from CS to get the Roaming active for me. He did listen when I stated I'm already in Canada. The person I called via Skype before hung up/disconnected and didn't listen before as he wanted to send me a code via text for authorisation. 

My roaming is not working and sending me a text? 

Patrick choose my address and my account number to verify it's me, he even stated that Banking App should work on Wi-fi, has I haven't my bank card with me to get the details.

It really should made much clearer in the App, that adding the Roaming Pass is only half of the requirements. Don't sent link "more information about roaming" but state clearly: send "ROAMING" to 150 to activate roaming!!!!

Thanks again to Patrick and the internet, but please, EE, get some common sense and don't trick your customers.