Abroad with no service

[DJW67]

I am in Spain. My phone service worked OK but this morning mine and my wife’s phone has no service. We have roaming data and text but no voice. We have unlimited roaming and no spend cap. I cannot contact EE because their BOT tells me to call a phone line which I cannot do. Can anyone in EE correct this?

[Leanne_T]

Hi there @DJW67 

Thanks for coming to the community. 

Could you try restarting the devices to see if you can connect to a network after doing this?

Leanne. 

[Schockwave]

@DJW67 , could you also try doing a manual search for a network to see if that solves it?