Phone suddenly giving raoming charges?

Urbenmyth · ‎27-08-2024

Posted in the wrong section, sorry!

Hello, as above: despite being in the UK and having a plan that involves unlimited UK calls and texts, my phone has started giving me roaming charges for calling people (who are also in the UK). I have tried calling EE, but the call drops off immediately. I can't see anything on my bill that shows a problem?

Any idea what's going on?

Chris_B · ‎27-08-2024

@Urbenmyth Where about’s are you in the UK ? Because if you’re are near a coastline your device just might be picking up a roaming network hence roaming charges.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Urbenmyth · ‎27-08-2024

Sheffield, so not too close to the coast?

I think what happened though, on further examination, is that a number I thought was in the UK wasn't? And that's what happened? But I'm not sure.

(Also sorry for the accidental solution!)

XRaySpeX · ‎27-08-2024

You mean you dialled a non-UK no. thinking it was in UK? Like an IOM no. that looks like a UK no. That would incur International call ,not roaming, charges,

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bristolian · ‎27-08-2024

@Urbenmyth wrote:

my phone has started giving me roaming charges ....I can't see anything on my bill that shows a problem?

What makes you think your phone has started giving roaming charges, if you can't see anything on your bill?

It's your bill where charges are listed. Feel free to post a screenshot or photo of what you've seen, if it would help.