Suddenly charged for photo texts?

SiddleDoodle · ‎24-04-2024

Edit to clarify: this is on an Android phone to an android phone through the standard messaging text app.

Between Dec 2023 and March 2024 I was texting a friend with pictures and emojis, because after the first picture it didn't add a cost to my bill.

From March 2024 and since I noticed I have been charged 83p per picture message.

My plan has not changed and I am still paying the same base rate, but each of my bills has nearly doubled because of the picture messages suddenly adding a cost.

We would've swapped to WhatsApp sooner had I know it would cost but as far as I understood it was included in my plan as I wasn't initially being charged for it and I never bought an add-on.

Did EE change something?

XRaySpeX · ‎25-04-2024

Picture msgs always cost 83p each unless you have a billing add-on for them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎25-04-2024

Picture msgs always cost 83p each unless you have a billing add-on for them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)