Overseas with no network

[Ghesse]

I’m in Reunion Island (France in Indian Ocean) without network.  I forgot to do the request before I left.  No worries I thought, I don’t want to spend my honeymoon on my phone.  But my travel cash card is being declined and I have no way of dealing with that or with EE without network to phone anyone.  Can anyone please help?  I’ve tried all the advice I can find included turning phone  off and on again but I have had no text, no reception, no network options at all.  How can I get help without being able to call EE? 

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.