Overseas Posting

Widdall1725 · ‎03-02-2026

I'm due to be posted overseas in the coming weeks. I wish to remain an EE customer due to having the same phone number since 2012 and still being under contract. I'll be posted there until Feb 2026, what are my options?

Northerner · ‎03-02-2026

Hi @Widdall1725

Speak to EE CS on 150 as they will freeze your contract for 12 months.

Read here: https://ee.co.uk/help/profile/manage/change-my-account-in-the-case-of-a-life-event

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎03-02-2026

Hi @Widdall1725

Speak to EE CS on 150 as they will freeze your contract for 12 months.

Read here: https://ee.co.uk/help/profile/manage/change-my-account-in-the-case-of-a-life-event

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.