Number converted to eSim. Can't find number on iphone

[helpmeEE1]

I am abroad and my number is greyed out. I cant use it. how do i fix this?

[helpmeEE1]

how can we contact if we dont have signal other than wifi? The sim isnt working abroad

[XRaySpeX]

Greyed out where? Is it otherwise working abroad?

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[helpmeEE1]

In my mobile settings on iphone it shows my number +44... and below says converted to eSim. If I click on that it says SIM: Status: Inactive, Mobile Plan Label: Primary, My Number: +44..., then a toggle that says 'Use this Line'. Everything is greyed out. No messages can be sent even with wifi. It seems as though it doesn't know the sim card is in the phone

[helpmeEE1]

1. I cant make calls, or send SMSs - I cant change. Cant select my phone number on mobile data. it's all greyed out

[XRaySpeX]

Does your phone have 2 SIMs? Which are EE?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.