Network problem abroad

[Marta2101]

There is abroad network problem on saturday did not work on Luxembourg, yesterday in germany for what we are paying extra alot if doesnt work, worse network i ever used 

[Chris_B]

@Marta2101  Are you on contract or PAYG ?  If on contract did you active roaming on your account before you left the UK by texting ROAMING to 150 ?     Have you tried just restarting the device? 

[Marta2101]

Im on contract

[Chris_B]

@Marta2101  But did you activate roaming on your account by texting ROAMING to 150 before you left the UK ?  Any add-ons that you might have purchased are just there to keep costs down they do not activate roaming.  

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.