I notified EE I was overseas and needed to purchase an add on to call overseas- after I was told I was successful and the call ended- I was unable to contact anyone overseas via phone call or text, so I phoned again, I was told an add on was active on my account.. and that was how I was able to call them on 150. But my add-on ONLY worked to phone EE, Noone else! When my bill came through, I could not pay it because I could not use my phone. I tried online- but was told I would need to make a call to pay it- Which I could not do. People back home told me my phone line had been disconnected. So, here I am overseas, with no phone and to top it off- I had requested to split the two numbers on my bill as one phone is my 18yr old daughters- they told me it could only be done if we were on the phone together- But I can't call out with the add on I purchased, so how was a 3-way call feasible- So, I am now stuck with this ever-rising debt- My daughter won't help with her half and I have not used anything on my phone except WiFi since November 2024!!
No chat box on the website to speak to an advisor, I am totally cut off from everywhere.
