More Confusion Re Charges For Using Phone Abroad????????

CG61 · ‎17-02-2025

Hello, I am shortly going to Italy for a month, I texted ROAMING to 150 and got the message Great News! my phone is all set up to Roam in Italy and to use my allowances as I would at home the charges are:- £2.47 per day (24 Hours)

Why is this? I am a pay monthly customer and surely to use my plan as if I was at home.....it shouldn't cost me anything! (Unless I go over my allowances) or am I interpreting things wrong?

Any help appreciated.

Chris_B · ‎17-02-2025

@CG61 You can not just use allowances abroad there is a charge if you don’t have roaming as part of your contract. Texting roaming to 150 just enables your device to be able to connect to a roaming network. You might want to read THIS

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎17-02-2025

@CG61 You can not just use allowances abroad there is a charge if you don’t have roaming as part of your contract. Texting roaming to 150 just enables your device to be able to connect to a roaming network. You might want to read THIS

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.