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Data roaming abroad not working

Maggs99
Visitor

Hey! I pay for the roam abroad pass - I’m currently in New Zealand and was using my pass absolutely fine for the first 30 days of my trip then the last few days I can’t seem to get any connection. I have turned my phone on and off, I have turned on and off the sim, I have tried changing locations. I work online and rely on this which is why I pay for unlimited data and the roam abroad pass. Can anyone help? 

2 REPLIES 2
Katie_B
EE Community Support Team

Hi @Maggs99

Thanks for coming here. 

Did you purchase your pass when you arrived in New Zealand or is this an Inclusive Extra on your account?

Speak soon, 

Katie

bristolian
EE Community Star
EE Community Star

Do you have any problems with voice or text? Are the symptoms identical across each Kiwi network?