Montenegro

[heatherparker1]

Help I cannot call out or receive calls I have paid the roaming add on why doesn’t it work 

HELP

[heatherparker1]

Hi

we are in Montenegro, we cannot call home or contact EE about anything please help I have paid for add ons but still cannot call

[heatherparker1]

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Hi

we are in Montenegro, we cannot call home or contact EE about anything please help I have paid for add ons but still cannot call

[heatherparker1]

I cannot call EE from Montenegro I cannot txt them I have mobile data

what can I do!

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[XRaySpeX]

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Katie_B]

Hello @heatherparker1. 

Welcome to the EE Community. 

Did you receive a welcome text when you arrived in Montenegro?

Are you using WiFi?

Katie

[heatherparker1]

HiNo I didn’t but my daughter did her phone is in my contract.If I’m honest the whole palaver with the phone would ruin our holiday so I’ve not bothered and will sort it out on my return. EE are shocking, a multi multi million pound conglomerate and they can’t sort service in Montenegro.My daughter bought an e sim for unlimited data for 7 days for $9. Sorted..Regards Heather


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[bristolian]

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@heatherparker1 wrote:
No I didn’t but my daughter did her phone is in my contract...a multi multi million pound conglomerate and they can’t sort service in Montenegro.

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It's not "service in Montenegro" that needs sorting, it's the roaming permissions on your individual SIM. Evidenced by your daughter's EE phone working there.

Refer to the posts on 2nd Sept @ 11.16am & 11.47am for the underlying cause here, and the fix.

[heatherparker1]

Neither myself or my daughter could contact EE or get any service.We even tried the ‘emergency number from abroad’  non existent! tried from a hotel phone same thing. 


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