Issue getting service in Austrailia

[DM114]

I am in Australia at the moment and am having difficulty getting service. I landed in Sydney 2 weeks ago and had an issue with automatic selection picking Yes Opus as a provider as I couldn’t get any service with this provider. I manually selected Telstra Mobile which worked ok. I have just flown into Melbourne and the same problem has occurred except this time when manually selecting Telstra Mobile I just get SOS and no signal. Other people in the the same room are using this provider and are receiving full signal. Any suggestions please

[bristolian]

Manual network selection and/or toggling flight mode to attempt the same, is your best bet.

[DM114]

Hi I have tried both but no good I’m afraid, when selecting Yes Opus it shows 4 bars & 4G but won’t connect calls

[Lesley_W]

Hi @DM114 

Thanks for coming to our community.

Do you hear an error message when trying to make a call? 

Lesley

[DM114]

Hi Lesley

There is no message just “call failed” is displayed on the screen after trying to connect

[bristolian]

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@DM114 wrote:

...it shows 4 bars & 4G but won’t connect calls

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Does your phone screen indicate VoLTE?

[DM114]

No it doesn’t indicate VoLTE

[bristolian]

VoLTE is a requirement for voice calls in Australia - the networks don't have 2G or 3G for non-compatible phones to fallback on.