Is EE down?

[Fearlessb508]

This is the worst service I have ever had. I am abroad with an abroad pass and cannot make any calls. I can’t even call EE! I was able to call 6 times to complain about this technical issue that said their system wasn’t picking up my abroad pass then I’ve got nothing, no calls allowed.

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Their website isn’t responding, only telling me that I have a problem with my account. I can’t seem to find one though. Had a scheduled call for 4 pm UK time and never received any calls.

[XRaySpeX]

@Fearlessb508 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.