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In Tanzania but no phone or texts

Jaybee011
Investigator
Investigator

‎30-07-2025 12:57 PM

I have a 7 day zone 2 roaming pack and can connect to the internet but I cannot phone or text.  Have checked all settings and all seems good.  Any ideas?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎30-07-2025 01:33 PM

@Jaybee011  Try a manual network search to connect to a different network .  And try restarting the device if you haven’t already 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Jaybee011
Investigator
Investigator
In response to Chris_B

‎30-07-2025 01:37 PM - last edited on ‎30-07-2025 02:33 PM by

Tried but no go. On the phone now with EE and going Level 2. Thanks.

Kind regards

Jeremy ******

 

[mod edit: removed personal details from the forum]

0 Helpful
bristolian
EE Community Star
EE Community Star

‎30-07-2025 03:15 PM

@Jaybee011 wrote:

I .... can connect to the internet but I cannot phone or text.  Have checked all settings and all seems good.  Any ideas?

The only relevant setting is an account-level one, to enable roaming on your SIM. This gives permission to connect to foreign networks.

Many people mistakenly think "data roaming" is a relevant one - this only enables mobile data whilst already roaming.