I need EE to contact me ASAP, i cant call in a thailand

[Parinya]

Hi I need a urgent response if possible please when the lines are open. Or a member of staff is available, I messaged full detail on EE Via Facebook messenger and X(Twitter) 

My Name is Parinya *******

I am currently living in thailand and can not call and my EE app account is closed for some reason. 

[mod edit: removed personal details]

[XRaySpeX · Accepted solution]

@Parinya : How long have you been in Thailand?

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.