How to block international calling on a sub-account

[cpharvey]

I have multiple sub-accounts for my family, three of them are children and I need to stop them being able to call abroad unless they are abroad.

So while in England I need to stop them calling International numbers, but if we go abroad then I want them to be able to call back to the UK.

I can't find any way to do this except the spend cap, which makes no sense because I don't want a cap, I want it blocked.

Any ideas?

[XRaySpeX]

I seem to remember there was a text something like ROAMEU UK to 150 that would do this but I now can't find it anywhere. Perhaps 1 of the EE Community staff knows about it.

[bristolian]

You could use a handset-level international call bar which uses a PIN (which you could reserve to yourself) to enable/disable at your will.

Otherwise the 150 text option that is alluded to, is to text ROAMING to 150 and follow the prompts. One of the options is to set EU-only roaming permissions which I think also bar international calls within the UK. I didn't test the specific option when I recently experimented with these menus.

[cpharvey]

I did try ROAMING to 150 and there was no option for EU only. I also think "ROAMING" per se is about data and call options while abroad, not so much blocking calls to numbers outside the UK.
I looked through the iphone and I don't see a way to block outbound calls to non UK either.

This seems like a huge oversight on both the handset and the EE plan. My children could inadvertantly cause some significant expense for which the "spend cap" is a blunt instrument.

[cpharvey]

I also can't find that feature. Looks like i'll have to call 150, but my guess is they'll say "use the spend cap" which is a bit idiotic.

[bristolian]

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@cpharvey wrote:

I did try ROAMING to 150 and there was no option for EU only. I also think "ROAMING" per se is about data and call options while abroad, not so much blocking calls to numbers outside the UK.

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In response to the initial response, choose "Going" and then "roaming options"....

 

 

 

[cpharvey]

That's really interesting, good find. Unfortunately though EE is lieing. 😞

Attached is an image from my sons phone, where as you can see he's setup already for ROAMEU and we tried calling two US numbers (one mine and another a friend) and they both rang. So despite it saying "(and you can't make international calls from the uk)", you actually can.

But it was still a good find, it's just a shame EE isn't honouring their own text.

[Ali_A]

Hi @cpharvey 
 

This would need to be raised with our technical support guides to investigate why you're able to continue making international calls after the service is blocked. Please call us on 150 from an EE phone or see our Contact Us | Help & Support | EE  to call from any other phone, and the team will be happy to help.

Ali 

[cpharvey]

Thanks Ali, I'd love to, but I just spent 40 minutes on the phone with a very nice lady from EE who didn't know about this ROAMEU feature. So if I have to call back, that's more time on my side and i'll likely end up educating the person i'm speaking to on something they don't know. Their response will be "hmm, let me push this to tier 2", and from there i'll never see an answer or any response. 

You may say "oh but no, tier 2 would respond"... aha, but alas mon ami, they won't, as demonstrated on my last ticket to them involving one of my sub-plans that kept ignoring the data gift. Indeed, a push to engineers inside the bowels of EE results in zero feedback or followup.

I'm not too surprised, I worked for Comcast for years as someone you might consider a level 5 engineer, i.e. you couldn't reach me unless you knew of me, and having worked with their care group to launch multiple consumer products I know exactly how this system works and how the talking point scripts are developed.

So, if you would like to escalate this internally, i'll happily support a dialogue with the engineering team, i'm always happy to help solve a problem. I just don't see the point of chiseling away at an iceberg with toothpick. I'm sure you have a way to message me directly and I can then provide a contact method for a more in depth conversation on this.

[XRaySpeX]

You need to reply ROAM EU not ROAMEU as you have done (see @bristolian 's listings).

However it's already been done before you got there. After replying "Roaming Options" you got the response:

 which is exactly what you want.