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Unable to access network in Boston USA with roaming pass

Colvin
Visitor
I have two phones on my account. Both were set up successfully for roaming pass for USA and Canada two weeks ago. Both phones connected automatically in Sydney Nova Scotia a few days ago. Today in Boston USA neither will connect. As we will be travelling between USA and Canada for next three weeks we need mobile phone call and text access. We have never had this problem before when here. How do we connect here in Boaston?
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Colvin  Have you tried just restarting the device/s ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

Try manually cycling through each available local network in turn. This does manually, what a flight-mode toggle or device restart, does automatically.