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Hotspot whilst in the US

VB1420
Explorer

‎06-04-2026 01:18 PM

Hi all, I am currently in the US and have paid for data roaming. My children have tried to use my hotspot but it just won’t work - I have turned off maximise compatibility but not sure what else I can do? They click on my hotspot, enter the password but it doesnt connect. Any help very much appreciated! Thanks so much
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5 REPLIES 5
VB1420
Explorer

‎06-04-2026 01:19 PM

Hi all, I am currently in the US and have paid for data roaming. My children have tried to use my hotspot but it just won’t work - I have turned off maximise compatibility but not sure what else I can do? They click on my hotspot, enter the password but it doesnt connect. Any help very much appreciated! Thanks so much

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XRaySpeX
EE Community Star
EE Community Star

‎06-04-2026 01:42 PM

@VB1420 : You say your children can't use your hotspot but can you yourself use data whilst there?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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VB1420
Explorer

‎06-04-2026 02:59 PM

Hello yes that’s right. I’ve now reset my network settings and now no one can find my personal hotspot at all! 

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Lesley_W
EE Community Support Team
In response to VB1420

‎06-04-2026 04:23 PM

Hi @VB1420 

Welcome to our community.

Is your phone still working as normal since resetting the network settings? 

Is your phone on the most up to date software?

Lesley

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VB1420
Explorer
In response to Lesley_W

‎06-04-2026 04:26 PM

Thanks Lesley. Yes working totally fine and all up to date. 

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