Hi, I can't call.

[nowkawa]

I am using an OPPO phone in China, but cannot make calls to Chinese phone numbers. It says that calls are restricted and text messages cannot be sent. The UK number has enough balance. Please help me solve this problem. Thank you very much.

[Northerner]

Hi @nowkawa 

It maybe local restrictions. 

If you're on PAYG try adding the area code to the number you're calling.

Thanks 

[nowkawa]

What does PAYG mean?😅

I called EE customer service from my local number in the UK, but the call was not able to go out. I used my Chinese number to call the UK, and the call fee was higher.

[nowkawa]

I live in Wenzhou, Zhejiang, China, and the 4G network has full signal. Others can use it normally, but I have a problem. Thank you.🤝

[XRaySpeX]

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Schockwave]

@nowkawa , PAYG is pay as you go, instead of a contract with EE.