So I have an update. I managed to actually message them via Live Chat. Just logged in yesterday and the "Message" button was there. Maybe they had some issue for a few days? So basically explained the situation and they confirmed that I shouldn't have been charged. Apparently there has been some glitch, quite a lot of customers have been affected and it's being investigated and fixed. Supposedly even if I hadn't called they would have automatically refunded the money...not sure about this because it's been over 1.5 months and I have been charged with no money returned to me. So yes, they will refund the 19gbp, I'll need to make sure I get it.
Thanks yo everyone offering solutions.
