EU Roaming monthly add on

[CarolineJobson]

I pay an additional £6 per month for an EU roaming pass so that I can use my inclusive minutes/texts/data while away.

I have text ROAMING to 150  and received a response saying that I'm all set and will be charged £2.59 a day, to use my UK allowances and that I need to remove the block for additional charges on my account.

I take it this is a generic text as there shouldn't be a £2.59 daily charge if I pay monthly for the add on?

[CarolineJobson]

So the text I received is a generic text that would go to all customers when texting 150 to activate roaming?

 

[Michael_D]

The text would normally work off your plan and say that it is included, like the one in your online account did, so I'm going to flag that in case there are any other reports of that no picking up the account information correctly.

The main thing is that your plan is one that is included, and the online checker and your bill show inclusive EU roaming so you will be fine to use it abroad on your number without the daily charge.

Michael

[CarolineJobson]

That's great. Thank you.

[Michael_D]

My pleasure @CarolineJobson. 

Have a fantastic time away 🙂

Michael