Disgracefull service

[Desmond14]

A multi billion pound company has no time for small business customers as greed and profitability takes precedence!!!

I am in Guyana South America on a visit to my homeland and I cannot get through on the AI BOT as humans do not exist anymore.

It is 3 pound plus per minute to ring and tried using the BOT  to get through to customer service and all I am getting is customer service agents are busy please wait, after over 90 minutes, I gave up in the end out of disgust.

I need to enquire on buying a roming pass in Guyana ie 3 day pasd @ £ 8 per day!!!!🥵🥵

I will cancel my account when I get back to the UK!!!!!!!

---

---

[XRaySpeX]

@Desmond14 : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what roaming passes are available.

Did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi. 

[ee_user14]

What's your actual issue? Are you ranting about the costs of using your phone in Guyana? Because those were freely available for perusing before you travelled.

Or did you travel abroad without having enabled roaming, and now find yourself with no service abroad? The respondent who's posted above this, has put a few pointers that should help.

CS agents do exist, perhaps you're choosing the options on the IVR that encourage you towards automated methods. When you say "I need to enquire on buying a roaming pass", what is your enquiry? Perhaps someone can help on here and save you a call.

[Chris_B]

@Desmond14   I hope that spending £270 doesn’t effect you to much seeing as you only wanted to know about a £8 pass that lasts a day.  

   It’s alway when abroad and international calls cost the most I have to wonder why not call customer support before you leave the UK, why put yourself in that situation that was totally avoidable to begin with, and more importantly why do people hold EE accountable and make the threat of I’ll be cancelling my account.  Customer support are not in control of how many customers call at any one time.  14 million customers on mobile contract alone there’s going to be a waiting period before speaking with customers support. 

21 million mobile customers, 3.4 million broadband customers and you have think they have customers support agents just waiting doing nothing until you call.