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Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

60s_Gonzo
Investigator
Investigator

I transferred one my numbers to EE from BT on 9th December, at the time I explained that it would need to be used in the EU in March for about 16 days. I was advised about the daily rate (£2.47), but that a monthly Roam Travel Pass for £25 would be more cost effective. On checking my account this month, the Roam Travel Pass  does not appear to be available, and the community here suggests they stopped being offered on 4th Dec 2024.  When I check the roaming options for my number, I get the daily rate add-on, plus something "Coming soon" - a 7 day pass for £15 .  So what is the score ?  At £25, 16 days was a good saving over the £2.47pd (<£40), but it seems I may now need 2 x 7 day passes ( WHEN they actually become available - does anyone know ?) , plus 2 days of roaming (£35).  This all seems advertised as a better thing for customers, but in actuality seems to be a big price hike for EU travelling over 11 days.

I do see there are Data roaming add on's - e.g. for 5GB, 10GB and 20GB , but are they valid for EU roaming? And if so, would I still get charged the daily rate if the a text or call is made from the phone ?

17 REPLIES 17
Michael_D
EE Community Support Team

That's right @Dode_. If you don't purchase an add-on, you'll be charged the £2.47 daily rate on the days that you use the phone for an outgoing or incoming call, outgoing text or data connection.

It is best to text ROAMING to 150 before you travel to make sure the ability to use the phone abroad is set up, and also text SPEND CAP to 150 to make sure your spend cap will allow the daily charge to be added.

Michael

Dode_
Established Contributor
Established Contributor

@Michael_D 

Thank You.

_MrR_
Scholarly Contributor
Scholarly Contributor

Is the £15 package new (as in the last couple of weeks?)

Reason I ask is that I was in Spain the first weekend of February and whilst I did get the welcome text advising me of the £2,47 per day charge (which I assumed was an error - different story), there was no mention of the £15 option or a link to buy an add-on.

 

IMG_3288.png

 

Michael_D
EE Community Support Team

It is a new add-on @_MrR_, it was just released at the end of last week. 

You now have the option of the £2.47 daily charge or the £15 7-day add-on, if you don't have a plan with inclusive allowances.

Michael

_MrR_
Scholarly Contributor
Scholarly Contributor

Thanks @Michael_D , that makes sense!

Michael_D
EE Community Support Team

My pleasure @_MrR_ 

Take care and have a great day.

Michael

I was told by an EE operative these 7 day £15 passes are not currently available and she has no idea when they will be.  Any thoughts?

 

Katie_B
EE Community Support Team

Hi @gedinthebox

The pass is now available, you will be able to purchase this once you land at your destination. 

You will receive a welcome text with a link. 

Katie