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Resolved! Partial Broadband Dropouts
As of last week, I have been getting full dropouts in Wi-Fi service and some Ethernet dropouts (some devices still work via ethernet and other's don't such as EETV). Not sure if "dropouts" is the proper terminology but all the devices are still conne...
New Ethernet Issues
I mainly use ethernet connections around my house to connect tv's, computers, cctv and we get a super fast connection. Because of the amount of devices, we use two plug and play switches, one downstairs and one upstairs.This set up has been working f...
EE App Will Not Run a Speed Test
I saw a number of previous posts at the end of last year that people were having issues with the EE App after being moved over from BT. We only moved over in Feb/March and are having the same issues. I want to try and run the tests because our wifi c...
add to plan not working
i am trying to add a graphics card to my plan for £45 per month but it takes the £10 upfront cost then instantly refunds. just keeps refreshing. is there a reason behind this?
Resolved! Unlock my old EE phone
How do I unlock my old EE phone on a different network
Pay per call charge
Good morning,I was swapped over to EE broadband from BT after renewing my contract with BT. When I was talking on the phone with the person who sorted out my upgrade/changeover I remember telling them I had no home phone so needed nothing relating to...
4GEE Wifi 2.4GHz change to 5GHz
Hello, I just got the 4G EE WIFI mini today. However the issue I have is that the device seems to be locked to a 2.4GHz WIFI signal. Is there some form of external Arial for the sim card I could use to get a better WIFI signal frequency or would it b...
Resolved! Scam re EE/BT merger
I just received a call from a Southampton number (023 8244 2991) claiming I would be receiving a new SIM card tomorrow due to the EE/BT merger. They said they would transfer me to another department, but I hung up, assuming it was a scam. Can you con...
One account
I have both broadband, and mobile, I have All Rnd SIM UnI £36 6MHP, but I’m getting no £20 discount, even though it’s says I have the one account, please helps thank you.
Resolved! Netflix account no subscription
Hi, I have a sim only package with 3 add-ons, one of which is a Netflix basic package. I have just gone to use Netflix and it says I have no subscription. It has been working fine up to now, but now suddenly doesn't work. I have checked my sim packag...
