Charges in Spain

[LeeUK999]

I came out to Spain on 31/08/25 and when I went to set up a bundle for data abroad, it told me I already had data for Spain and that I would get 50GB per billing cycle. However, when my bill produced on 07/09/25, I’ve so far been charged at £2.59 for data per day. I’m confused why this happened.

[bristolian]

£2.59 is the fallback daily charge for use of your UK allowances, if you don't have any other weekly or inclusive add-on in-place. What was the exact wording of "it" (what was "it"?) telling you that you already had data?

What's the name of your plan - All-rounder? Full works? Essentials?

[LeeUK999]

Essential SIM unlimited. 

I saw all about the pricing and when I clicked the link in my SMS I went on to buy the data add-on and it categorically told me I was already covered and there was no option to buy. 

I clicked another link and it told me I have unlimited data in the UK and 50GB in Spain and that my data allowance resets on 7th September. 

[Rach_H]

Hi @LeeUK999,

Welcome to the Community!

I'm sorry to hear about the confusion with this. As you are on an Essentials plan then you wouldn't be able to use your data without a charge in the EU. Are you able to access the link that advised this was included, so I can get this fed back?

Rach

[XRaySpeX]

You weren't charged £2.59 just for data per day. You were charged £2.59 per day for using any of your UK allowances in EU. This included making any calls or sending any texts. Do you make any?