Charges form unknown 07903553650

[Cardiffdan]

Hello,

I’m currently travelling abroad, I sent one SMS message but appear to have been charged twice for the same message, as well as 3 times for messaging a number that I don’t know but accordingly to google appears to be linked to Apple iMessage activation (07903553650).

 It appears the only way I can dispute the charges is to call EE which will currently cost me £2.52 a min

Has anyone else experienced this? 

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[bristolian]

---

@Cardiffdan wrote:

I sent one SMS message but appear to have been charged twice for the same message

---

SMS supports messages upto 160 characters. If you type a message longer than that, it will be concatenated - shown on the sending & receiving phone as one message, but split up into multiple chunks of 160 characters to be sent through the network.

That's likely what's happened.

[Cardiffdan]

My message was 104 characters

[Katie_B]

Hi @Cardiffdan. 

Did the SMS contain any Emojis?

Katie

[Cardiffdan]

Hello @Katie_B  no it did not

[Katie_B]

Hi @Cardiffdan.

Have you been able to try giving us a call using the route provided by @XRaySpeX?

Our customer care team will be able to access these charges. 

Katie

[Cardiffdan]

@Katie_B  I’m afraid not. @XRaySpeX @Solution requires me to have credit on my Skype account, despite it being a free phone number. The minimum amount to top up on Skype is £4.99, meaning I would be out of pocket to make the call. 
Do you have an email method I can raise on?

[XRaySpeX]

EE provide no Email contact.

You should be able to d/load Skype for free.

[Cardiffdan]

@XRaySpeX as mentioned I can not make calls on my existing Skype account/app without applying credit to my account.